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Rental Moto Tokyo Rental Bike Rental Terms and Conditions

Established on April 1, 2025

Chapter 1 General Provisions

Article 1 (Application of Terms and Conditions)

(hereinafter referred to as “the Company”) shall be governed by and construed in accordance with these rental agreement (hereinafter referred to as “the agreement”) and the detailed regulations and other rules separately stipulated by the Company. The Company (hereinafter referred to as the “Company”) shall provide rental bikes in accordance with the provisions of these General Terms and Conditions (hereinafter referred to as the “General Terms and Conditions”) and other detailed regulations (hereinafter referred to as the “Detailed Regulations”) separately established by the Company. The user shall rent the rental bicycle and the user shall borrow the rental bicycle in accordance with the provisions of the General Terms and Conditions and other detailed regulations (hereinafter referred to as “Detailed Regulations”) separately prescribed by our company. Any matters not stipulated in the general terms and conditions and bylaws shall be in accordance with laws, regulations and common customs. 2.
We may accept special agreements within the scope that does not violate the spirit of the General Terms and Conditions or the detailed regulations, laws, regulations, or common customs. In the event of any special agreement, the special agreement shall take precedence over the General Terms and Conditions and Bylaws.

Chapter 2 Reservation

Article 2 (Application for Reservation)

When renting a rental motorcycle, the user agrees to and will abide by the general terms and conditions, detailed regulations, our prescribed price list and other rental agreements (hereinafter referred to as “Terms and Conditions”). 2. The user agrees to abide by the preceding paragraph.
Upon the agreement and consent of the preceding paragraph, the user shall, in the manner prescribed by our company, make a reservation by clearly displaying the displacement, purpose of use, rental starting date, delivery place, rental period, return location, driver, optional parts such as helmet, and other conditions (hereinafter referred to as “rental conditions”) in advance. The rental period is the period of the rental period and the place of return.
When we receive a reservation application from a user, the reservation is completed when we accept the application. In this case, the User shall pay the reservation application fee designated by our company unless otherwise approved by our company.

Article 3 (Change of Reservation)

If the user wishes to change the rental conditions after the reservation is made but before the rental contract is completed, the user must obtain our approval.
The change in the previous clause must be made in the manner specified by the Company by the deadline specified in the regulations, etc. The change in the reservation is completed when the Company gives its approval.
If we do not accept your request to change the reservation, the reservation will not be changed and if the User cancels the reservation, it will be regarded as a cancellation of the reservation for the User’s convenience.

Article 4 (Cancellation of Reservation, etc.)

The User and the Company shall conclude a rental agreement (hereinafter referred to as “Rental Agreement”) by the date of commencement of the rental as specified in Article 2, Paragraph 2. The user and our company shall conclude a rental agreement (hereinafter referred to as “Rental Agreement”) by the rental start date. 2.
The User may cancel the reservation in the manner prescribed by the Company.
In the event that the reservation is cancelled for the User’s convenience, the User shall pay the cancellation fee to our company. When the User pays the cancellation fee, the Company shall return the received reservation deposit to the User. 4.
The Company may cancel the reservation when it becomes difficult for the Company to provide a rental motorcycle that meets the rental conditions due to unavoidable circumstances.
If the reservation is cancelled for our company’s own reason, we will immediately return the reservation application fee to the User.
If the rental contract has not been concluded for more than one hour after the rental start time, we may cancel the reservation regardless of the circumstances. In this case, the cancellation of the reservation shall be deemed to be for the convenience of the User.
If the rental contract is not concluded for any other reason, the reservation is considered to be cancelled. In this case, we will return the reservation application fee to the User.
If the rental contract is not concluded for any other reason, the reservation is considered to be cancelled. In this case, we will return the reservation application fee to the User.
The Company and the User shall not make any claim against each other for the cancellation of the reservation or for the failure to conclude a rental agreement, except as provided in this Article.

Article 5 (Alternative Rental Bike)

In the event that we are unable to rent a rental bike that meets the rental conditions, we shall immediately notify the User to that effect.
In the case of the preceding paragraph, if the Company is able to rent a rental bike that does not meet the rental conditions, notwithstanding Paragraph 4 of the preceding article, the Company shall request the User to rent a rental bike with different rental conditions from those reserved (hereinafter referred to as “alternative rental bike”). The user may apply for the rental of an alternative rental bike (hereinafter referred to as “alternative rental bike”).
3.If the User accepts the request in the preceding paragraph, we will rent the alternative rental bike under the same rental conditions as the reservation except for the conditions that were not fulfilled at the time of reservation. In this case, the User shall pay the lower of the rental fee for the replacement rental bike or the rental fee for the rental bike under the conditions of the original reservation.
4.If the User rejects the application in Paragraph 2, the reservation will be cancelled and the handling of the reservation application fee, etc. will be in accordance with Paragraph 5 of the preceding article.

Chapter 3 Rental Contract

Article 6 (Conclusion of Rental Contract)

At the time of conclusion of the rental contract, we shall display the general terms and conditions on our homepage and at our stores to the users and obtain their consent to the contents of the contract.
Upon conclusion of the rental contract, the User shall comply with the items stipulated as the User’s obligation in the General Terms and Conditions.
In order to enter the user’s name, address, type of driver’s license and driver’s license number on the rental slip and attach a copy of the driver’s license, we will request the user to present his/her driver’s license at the conclusion of the rental agreement.
We may ask the User to submit a document proving his/her proof of identity other than the driver’s license and take a copy of the submitted document at the conclusion of the rental contract.
5．When concluding the rental contract, we will ask the User to provide emergency contact information (cell phone number, address, name, etc.).
Upon conclusion of the rental contract, we may specify the method of payment such as credit card or cash payment to the User. In order to secure payment of the rental fee, we may request the display of documents (a copy of the bankbook, etc.) showing the user’s bank account.
In the event that the User does not comply with the preceding 5 paragraphs, we may refuse to enter into the rental contract and cancel the reservation. In this case, the reservation application fee, etc. shall be handled in accordance with Article 4 paragraph 7.

Article 7 (Rental Refusal)

In the event that the User falls under any of the following items, we may refuse to enter into a rental contract and cancel the reservation.
(1) When the User does not have the necessary driver’s license to operate the rental bicycle.
(2) If the renter is found to be under the influence of alcohol (3) If the renter is found to be under the influence of alcohol
(3) The renter is under the influence of intoxicants, stimulants, paint thinner, etc. The renter is under the influence of a designated drug or alcohol
(4) If you are a member of a designated gang, a member of a designated gang-related organization, a person related to a designated gang, or a member of any other antisocial organization.
⑸ When there is a behavior that is recognized as customer harassment (in light of the validity of the content of the claim or verbal demand, the means and manner in which the demand is realized are socially unjustifiable, and the working environment of the employee is harmed by the means and manner in question).
(6) When there is an act in violation of the terms and conditions, etc.
(7) When the Company otherwise deems it inappropriate to enter into the rental contract in light of socially accepted norms.
In the event that the Company refuses to conclude the rental contract in accordance with the preceding paragraph, Article 4.3 through Article 4.8 shall apply to the handling of the reservation fee, etc.

Article 8 (Completion of Rental Contract)

The rental contract is completed when the user signs the rental contract and we deliver the rental bike (including accessories) to the user. The rental contract is concluded when the user signs the rental agreement and we deliver the rental bike (including accessories) to the user. In this case, the reservation deposit received shall be applied to the rental fee.
The delivery of the rental car shall be made at the time and place of delivery as stipulated in Article 2.

Article 9 (Rental Fees)

When the rental contract is established, the user shall pay the rental fee to our company as specified in the following paragraph. 2.
The rental fee shall be the total of the following amounts, each of which is shown in the attached table of fees and charges.
(1) Basic rental fee
(2) Optional parts fee
(3) Compensation (theft compensation, vehicle damage waiver, business damage waiver)
(4) Oil change fee
(5) Other fees
If the rental period is less than one month, payment is due at the time the rental bike is delivered. If the rental period exceeds one month, payment shall be made in advance each month on the date of commencement of the rental period. 4.
4.In the event that a user who has entered into a rental contract for more than one month fails to pay the rental fee without prior notice and there is no justifiable reason for the delay in payment, such delay shall be considered as a cause for cancellation without notice under Article 27.

Article 10 (Change of Rental Conditions)
When the user intends to change the rental conditions of Article 6 after the conclusion of the rental agreement, the user must obtain our approval.

Article 11 (Inspection and Maintenance, etc.)

Our company shall inspect the rental bicycle in accordance with Article 47-2 (Daily Inspection and Maintenance) and Article 48 (Periodic Inspection and Maintenance) of the Road Trucking Vehicle Law and perform the necessary maintenance before renting the bicycle to the user.
The user shall inspect the exterior of the car body and accessories and confirm that there are no defects in the maintenance of the rental bike and that the rental bike meets the rental conditions before receiving the rental bike.

Chapter 4 Use

Article 12 (User’s Responsibility for Storage)

The user shall keep the rental bicycle from the time it is delivered until it is returned to the Company (hereinafter referred to as “while in use”). The user shall use and store the rental bicycle with the care of a good manager.
The user shall be responsible for the storage of the rental motorcycle during use and our company shall not be responsible for the storage of the rental motorcycle (including temporary storage) except when our company approves.

Article 13 (Daily Inspection and Maintenance)
The user must perform the daily inspection and maintenance of the rental bicycle in accordance with Article 47-2 (Daily Inspection and Maintenance) of the Road Trucking Vehicle Law before use.

Article 14 (Prohibited Actions)
The user shall not perform any of the following acts during use.
(1) Using the rental bicycle for the purpose of auto transporation business or similar purposes without obtaining the consent of the Company or permission based on the Road Transportation Law.
(2) To use the rental motorcycle for purposes other than the intended use, or to have a person other than the user specified in Article 6 operate the rental motorcycle.
(3) To sublease the rental bicycle, have a third party use the rental bicycle, or use the rental bicycle as collateral.
(4) Forging or altering the registration number or car number of the rental bicycle, or altering or remodeling the rental bicycle (including installing optional parts not provided by the Company).
⑸ To use the rented motorcycle for any kind of test or competition, or to use it to tow or push another car without the Company’s approval.
(6) To perform any of the acts listed in Article 7-1 (1) through (5).
(7) To use the rental bicycle in violation of laws, ordinances, or public order and morals.
(8) To purchase damage insurance for the rental motorcycle without the Company’s consent.
(9) To take the rented motorcycle out of Japan.
(10) Failure to follow any other necessary instructions from the Company.

Article 15 (Illegal Parking)

If the user parks the rental bicycle illegally as stipulated in the Road Traffic Law, the user shall immediately report to the police station having jurisdiction over the area where the bicycle was illegally parked (hereinafter referred to as “police station having jurisdiction”) and report the incident to the police station having jurisdiction over the area where the bicycle was illegally parked (hereinafter referred to as “police station having jurisdiction”). If the rental car is illegally parked as stipulated in the Road Traffic Law, the user shall immediately report to the police station with jurisdiction over the area where the car was illegally parked (hereinafter referred to as “police station with jurisdiction”) and pay the penalty fee and other expenses such as towing, storage, pick-up, etc. for the illegally parked car (hereinafter referred to as “violation processing”) at the user’s own responsibility and expense. 2.
When we receive a report from the police that a rental bicycle has been illegally parked, we will contact the user and promptly move the rental bicycle and make the user appear at the police station by the expiration of the rental period or by the time indicated by our company to have the violation dealt with and the user will comply with this. The user shall comply with this. In the event that the rental bicycle is moved by the police, our company may take back the rental bicycle from the police at our own discretion even while the bicycle is in use. 3.
After we have made the display in the preceding paragraph, we will check the status of the violation by checking the traffic violation notice and the certificate of payment/receipt, etc. and if the violation has not been dealt with, we will repeat the display in the preceding paragraph to the user until the violation is dealt with. In the event that the user does not comply with the previous section, we may cancel the rental contract without any notice or demand and demand the return of the rental bike immediately. The user shall sign the prescribed form (hereinafter referred to as “Auto-authentication”). 4. Notwithstanding our privacy policy, the customer shall not be liable for any loss or damage arising out of the use of the information.
Notwithstanding our privacy policy, we may, if we deem it necessary, provide the police with the necessary cooperation, including submission of documents containing personal information such as the Authentication and Rental Certificate, and we may also provide the Public Safety Commission with a written statement, Authentication and Rental Certificate as required by Article 51-4(6) of the Road Traffic Act. 5. The user may submit to the Public Safety Commission a written explanation, a written self-authentication, a rental certificate and other documents as specified in Article 51-4-6 of the Road Traffic Law.
In the event that the User has not completed the violation processing by the time of return of the Rental Bike and we have incurred expenses for searching for the Rental Bike (hereinafter referred to as “Searching Expenses”), the User may not be able to use the Rental Bike. If we have incurred expenses for moving, storing or picking up the rental car (hereinafter referred to as “car management expenses”), we will not refund the balance of such expenses. (1) In the event that the user pays the following fees to our company by the date designated by our company.
(1) Amount equivalent to the parking violation fee
(2) Penalty fee determined separately by our company (together with the amount equivalent to the parking violation fee stated in (1) above, hereinafter referred to as “Parking Violation Fee”)
(3) Searching fee and car maintenance fee
In the event that a user pays the parking lot violation fee to our company based on the preceding paragraph and the parking lot violation fee is refunded to our company due to the payment of a penalty pertaining to the said parking lot violation or due to the filing of a lawsuit or a family court hearing, our company shall return the same amount to the user.

Chapter 5 Refund

Article 16 (Responsibility of the User for Return of the Rental Motorcycle)

The User shall return the rental bicycle to the Company at the designated place of return by the expiration of the rental period.
If the User is unable to return the rental bicycle within the rental period due to a natural disaster or other force majeure, the User shall immediately contact the Company and follow the instructions of the Company.

Article 17 (Confirmation of Rental Motorcycle)

The user shall return the rental bicycle in the condition it was in at the time of delivery (except for deterioration and wear due to normal use) in the presence of a Company employee.
The user shall confirm that there are no items left by the user in the rental bicycle before returning the rental bicycle.

Article 18 (Change of Rental Period, etc.)

When the User extends the rental period with the consent of the Company in accordance with Article 10, the User shall pay the rental fee corresponding to the changed rental period.
In the event that the User returns the rental equipment after exceeding the rental period without obtaining our approval in accordance with Article 10, the User shall pay the total of the rental fee before the change and the extended rental fee corresponding to the time exceeding the rental period.
If the user returns the bike after exceeding the rental period without permission, the user shall pay the Company the penalty fee specified separately by the Company in addition to the preceding paragraph.

Article 19 (Place of Return of Rental Motorcycle)

When the user changes the place of return in accordance with Article 10, the user shall pay the expenses for transportation (hereinafter referred to as “transportation expenses”) necessary due to the change of the place of return. The user shall bear the expenses for the transportation (hereinafter referred to as “transportation expenses”) required by the change of the place of return. 2.
If the user returns the rental bicycle to a place other than the designated place of return without obtaining our approval in accordance with Article 10, the user shall pay a penalty fee double the amount of the transportation fee.

Article 20 (Measures to be taken if the Rental Motorcycle is not returned)

If any of the following items apply to the User, we will take the necessary measures to locate the rental motorcycle in addition to legal procedures such as filing a criminal complaint.
(1) When the User does not respond to our request for the return of the rental bicycle even though the rental period has expired.
(2) When the user’s whereabouts are unknown and the bike is deemed to be unreturned.
In the event that any of the preceding items applies, the User shall pay the Company for the expenses incurred in searching for the User and the Rental Bike and in collecting the Rental Bike, as well as the penalty fee determined separately by the Company.
Chapter 6 Measures in the Event of Breakdown, Accident or Theft

Article 21 (Malfunction)

If the user finds any abnormality or malfunction of the rental bicycle while in use, the user shall immediately stop operation, contact our company and follow our company’s instructions. 2.
Repairs and replacements of consumable parts for the car (except for flat tires) will be performed by our company at our expense. The repair of punctures shall be carried out at the user’s expense. 3.
If the user has had repairs carried out by a shop other than ours or a shop designated by us without our consent, we will not bear any of the cost of the repairs.

Article 22 (Accident)

When an accident occurs while using the rental bicycle, the user shall immediately stop driving and take the following measures regardless of the size of the accident.
(1) Immediately report the accident situation, etc. to our company and follow our company’s display.
(2) When repairing the rental motorcycle in accordance with the preceding item, the repair shall be carried out at a workshop designated by the Company or the Company, except in cases where the Company has given its approval.
(3) Cooperate in the investigation of the accident by the Company and the insurance company with which the Company has contracted, and submit any documents, etc. required by the Company and the insurance company without delay.
(4) When you make an agreement with the other party regarding the accident, you must get our approval beforehand. 2.
In addition to the preceding paragraph, the user shall handle and solve the accident on his/her own responsibility.

Article 23 (Theft)

When the rental bicycle is stolen or damaged during use, the user shall take the following measures.
(1) Immediately report to the nearest police station.
(2) Immediately report the damage to our company and follow our instructions.
(3) Cooperate in our investigation of the theft or damage and submit the documents we request without delay.

Article 24 (Termination of Rental Contract due to Loss of Use)

If the rental bicycle is damaged during the rental period due to a breakdown, accident, theft or other reasons (hereinafter referred to as “breakdown, etc.”), the rental contract will be terminated. The rental contract will be terminated when the rental bicycle becomes unusable due to a breakdown, accident, theft or other reasons (hereinafter referred to as “breakdown, etc.”) during the rental period. 2.
In the case of the preceding paragraph, the user shall bear the cost of returning and repairing the rental bicycle and we will not refund the rental fee already received. However, this shall not apply in the event that the malfunction is due to the reasons specified in Paragraph 3 or Paragraph 5. 3.
If it is found that the malfunction is due to a defect that existed prior to the delivery, the user may receive a replacement rental bike from us. The conditions for the provision of a replacement rental bike shall be in accordance with Article 5, Paragraph 3.
In the case of the preceding paragraph, if the User does not receive the alternative rental bike, we will refund the balance of the rental charge received after deducting the rental charge corresponding to the period from the delivery to the end of the rental contract from the rental charge received. The same shall apply when we are unable to provide a replacement rental bike.
In the event that the breakdown of the bike occurs due to reasons beyond the control of either the User or our company, our company will refund the balance of the rental fee after deducting the rental fee corresponding to the period from the delivery to the end of the rental contract from the received rental fee. 6.
The User shall not make any claim against us for any damage caused by the User’s inability to use the rental bicycle except for the measures provided for in this Article.

Chapter 7 Compensation and Indemnity

Article 25 (Compensation and Indemnity by User)

When a user causes damage to a third party or our company during use, the user shall compensate for the damage. However, this excludes cases where the damage was caused by reasons attributable to our company. 2.
In the case of damage to our company as stated in the preceding paragraph, damages caused by accidents, theft, breakdown due to reasons attributable to the user, or damage to the rental bicycle (business damage) due to our company being unable to use the rental bicycle shall be separately stipulated by our company and the user shall pay for such damages.

Article 26 (Insurance)

In the event that the user is liable for compensation under the general terms and conditions and detailed regulations, the following insurance will be applied according to the damage insurance policy that our company has concluded for the rental bicycle. (1) Compensation for bodily injury or death (1) Compensation for bodily injury or death for one or more persons (1) Compensation for bodily injury or death for one or more persons
(1) Compensation for bodily injury, unlimited per person (including liability insurance)
(2) Compensation for property, unlimited per accident (deductible of 50,000 yen)
(3) Compensation for towing expenses (equivalent to 150,000 yen)
Any damage not covered by the insurance fund or any damage exceeding the insurance fund to be paid under the preceding paragraph shall be borne by the user.
In the event that we have paid the amount of the User’s damage damage charge stipulated in the preceding paragraph, the User shall immediately reimburse us for the amount owed to us.
The User shall pay for any damage equivalent to the deductible amount of the insurance policy provided in Paragraph 1.
The amount equivalent to the insurance premium of the insurance policy stipulated in Paragraph 1 shall be included in the rental charge.

Chapter 8 Cancellation

Article 27 (Cancellation without notice)
If the User violates any of the provisions of the rental agreement during the rental period, we may cancel the rental agreement without any notice or demand and demand the return of the rental bike immediately. In this case, we will not refund the rental fee to the user.

Article 28 (Cancellation by Consent)

The user may cancel the rental agreement with the consent of our company even during the rental period. In this case, we will return to the User the balance of the rental charge received after deducting the rental charge corresponding to the period from delivery to return.
The user shall pay the following cancellation fee to the Company when cancelling the contract in the preceding paragraph. Cancellation fee={(Basic fee corresponding to the scheduled rental period)-(Basic fee corresponding to the period from delivery to return)}×50%
Chapter 9 Miscellaneous Provisions

Article 29 (Offsetting)
When we owe a monetary obligation to a user based on the general terms and conditions, we may offset the monetary obligation owed by the user to us at any time.

Article 30 (Consumption Tax)
The User shall pay the consumption tax imposed on transactions based on the Terms and Conditions to the Company.

Article 31 (Fees and Charges)
In the event that the User and the Company default on the performance of their monetary obligations under the General Terms and Conditions and the Bylaws, the User and the Company shall pay the other party a late fee at the rate of 14.6% per annum.

Article 32 (General Terms and Conditions and Bylaws)

We reserves the right to revise the General Terms and Conditions or to establish separate terms and conditions without notice.
When we revises or separately stipulates the General Terms and Conditions or Bylaws, we shall post the revised or separately stipulated General Terms and Conditions on the Company’s business office, as well as in the pamphlet, price list, and website issued by us. The same shall apply in the event of any changes.

Article 33 (Provision of Information on Important Matters)
We will endeavor to provide the user with information in clear and plain language prior to the rental of the car about important matters such as the contents of the lessee’s liability for damages and business compensation, the contents and conditions of our insurance and compensation system, and measures to be taken by the lessee in case of breakdown, accident, theft, illegal parking, or delayed return of the car. The lessee shall endeavor to provide information in a clear and plain language prior to the rental of the car.

Article 34 (Governing Law)
Governing law shall be the laws of Japan.

Article 35 (Court of Jurisdiction)
If any dispute arises regarding the rights and obligations under these terms and conditions and detailed regulations, the court having jurisdiction over the location of the head office of the Company shall be the court of exclusive jurisdiction.
Supplementary Provisions

These terms and conditions shall come into effect on April 1, 2025.

※The English language terms and conditions are for reference only, and the Japanese language version is the official text.